Privacy Policy

1. Introduction

Olectr ("we," "our," or "us") operates the website at olectr.com and provides operations intelligence software for water utilities and enterprise infrastructure. This Privacy Policy explains what personal data we collect, why we collect it, who we share it with, how long we keep it, and what rights you have.

This policy applies to visitors of our website, people who submit demo or contact requests, and subscribers who opt in to marketing communications.

2. Information We Collect

Information you provide directly

• Demo and contact form data: name, organisation, work email, phone (optional), area of interest, and message notes
• Marketing preferences when you opt in to product updates or newsletters
• Communications you send us by email or through scheduling tools such as Calendly

Information collected automatically

• Technical data: IP address, browser type, device type, referring URL, and pages viewed
• Cookie and similar technologies data, only where permitted (see Section 8)

We do not knowingly collect personal data from children under 16. Our services are not directed at children.

3. Why We Use Your Information

• To respond to demo requests and sales inquiries
• To provide information about our products and services
• To send marketing communications only where you have opted in
• To operate, secure, and improve our website
• To measure website performance when you consent to analytics cookies
• To comply with legal obligations

Where required by law (including GDPR), we rely on consent, contract performance, legitimate interests, or legal obligation as the lawful basis for processing.

4. Third-Party Services

We use trusted service providers who process data on our behalf. These may include:

• Google Apps Script / Google Sheets — stores demo form submissions submitted through our website
• Ghost — website hosting and content management
• Google Fonts & Fontshare — typography delivery (may receive IP address)
• Meta Pixel (Facebook) — website analytics and advertising measurement, only if you accept analytics cookies
• Microsoft Clarity — session analytics and heatmaps, only if you accept analytics cookies
• Calendly — meeting scheduling when you use our booking link
• LinkedIn & Instagram — social links that leave our website

We do not sell your personal information.

5. Data Retention

• Demo and contact inquiries: up to 24 months after your last interaction, unless a longer period is required by law or ongoing business need
• Marketing consent records: retained while you are subscribed and for a reasonable period after unsubscribe for compliance
• Analytics data: retained according to each provider's policies when you have consented to analytics

When data is no longer needed, we delete or anonymise it.

6. Data Security

We use HTTPS across our website. Form submissions are transmitted over encrypted connections. Access to submitted data is limited to authorised Olectr personnel who need it to respond to requests.

If a data breach is likely to affect your rights, we will notify affected users and regulators within 72 hours where required by applicable law.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing or analytics at any time
• Object to or restrict certain processing
• Lodge a complaint with your local data protection authority

To exercise these rights, email info@olectr.com. We will respond within applicable legal timeframes.

8. Cookies & Analytics

We use cookies and similar technologies as described in our Cookie Policy.

Essential cookies store your cookie preference and are required for basic site operation.

Analytics cookies (Meta Pixel and Microsoft Clarity) are used only after you click "Accept analytics" on our cookie banner. If you choose "Essential only," these tools are not loaded.

Your choice is saved in a first-party cookie for up to one year and is not shown again until you clear site cookies or open Cookie settings in the site footer.

9. Email Marketing

We only send marketing emails to people who have explicitly opted in. Pre-checked marketing boxes are not used. Every marketing email includes an unsubscribe option. Transactional messages related to your demo request or account inquiry are not marketing.

10. AI & Automated Processing

Olectr's platform may use automated analytics to generate operational insights for customers. Content on this marketing website is written by humans unless otherwise stated. Where our products surface AI-assisted recommendations, those outputs are intended as decision support and should be reviewed by qualified personnel before operational or regulatory decisions are made.

11. International Transfers

Your data may be processed in India and in countries where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

12. Payments

Our website does not process payments directly. Any commercial agreements, invoicing, or payment processing is handled separately outside this website.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

• Email: info@olectr.com
• Phone: +91 79 4587 1507
• Address: Ahmedabad, Gujarat, India